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Quality and Continuous Improvement Department

GSS has achieved great success through a total commitment to Quality and by implementing a strategy that embraces and utilizes the “Continuous Improvement” philosophy within all aspects of our operations. The application of this philosophy can be found throughout all areas of the company – from manufacturing, to customer service, to purchasing – where KPI’s are measured and tracked against targets across the board.

In addition to our ISO 9000 Quality Certification – we also utilize these tools within our Quality Management System:

• Internal GSS Scorecard results
• Weekly CA review meetings
• DPM Analysis
• IPM analysis
• Six Sigma project reviews
• CI programs
• Platform Best Practices
• FMEA

Our commitment to promoting a culture of Continuous Improvement has helped keep us ahead of our competition. A key strategy within the company is to increase overall employee involvement, engagement and ownership by giving them the tools, teams and resources that allow them to make decisions that drive improvements in all areas. Some of the specific features included within our CI program are:

• Integrated Process Management
• Supplier Evaluation programs
• Operational cost analysis
• Capacity analysis
• Optimal Procurement practices {cost savings}
• Inventory Management
• Technology advancement
• Defined Maintenance Programs
• Customer Service Surveys
• Training and development planning
• CA Program effectiveness
• On time delivery performance

 
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